Our 30-Day Money-Back Guarantee

1. Our 30-Day Money-Back Guarantee

Every new HostCloud hosting account comes with a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days, we'll refund your money no questions asked, no hidden fees, no hassle.

What's covered

• •All shared hosting plans
• •All VPS hosting plans
• •All dedicated server plans
• •All reseller hosting plans
• •All managed hosting plans
• •SSL certificates (within 7 days)
• •Domain transfers (not domain registrations)

2. How to Request a Refund

Step 1 Contact support

• •Email: [email protected]
• •Phone: +91 9890883960
• •Live chat: available on our website

Step 2 Provide details

• •Your account username or domain
• •Reason for cancellation (optional)
• •Refund method (same as original payment)

Step 3 We process

• •Refund processed within 5–7 business days
• •Refund to original payment method
• •Confirmation email sent

That's it. No complicated forms. No approval process.

3. What’s Refundable

Hosting services (30 days)

• •Starter, Medium, Advance plans
• •Monthly or annual billing
• •Full refund of hosting fees
• •No cancellation fees, no setup fees deducted

VPS and dedicated servers (30 days)

• •All VPS plans
• •All dedicated server plans
• •Full refund of service fees
• •Prorated refund for partial months

SSL certificates (7 days)

• •All SSL certificate types
• •Full refund within 7 days
• •After 7 days, no refund (certificate issued)

Domain transfers & add-ons

• •Domain transfers: full refund if transfer fails, none if it completes
• •Backup services (30 days)
• •CDN services (30 days)
• •Premium support (30 days)

4. What’s Not Refundable

Domain registrations

• •Once registered, domains cannot be refunded
• •Registration fees are paid to registrars
• •You own the domain for the registration period
• •Can be transferred to another registrar

Setup fees

• •None we don't charge setup fees. Never have, never will.

Third-party services

• •Premium themes or templates
• •Third-party integrations
• •Custom development work
• •Services provided by third parties

After 30 days

• •No refunds after the 30-day guarantee period
• •Exceptions for service failures
• •Prorated refunds for account closure

5. Partial Refunds

Annual plans after 30 days

• •Prorated refund for unused months
• •Calculation: (months remaining ÷ 12) × annual price
• •₹50 processing fee applies

Example: a ₹5,000 annual plan canceled after 6 months = ₹2,500 refund − ₹50 fee = ₹2,450.

Monthly plans

• •No refund for partial months
• •Cancel before billing date
• •Service continues until end of paid period

VPS and dedicated servers

• •Hourly prorated calculation
• •Refund for unused days
• •₹50 processing fee applies

6. Refund Methods

Refunds are always issued to the original payment method:

• •Credit/Debit card → same card, 5–7 business days
• •UPI → same UPI ID, 2–3 business days
• •Net banking → bank account, 5–7 business days
• •Wallet → same wallet, 2–3 business days

What we need

• •Account username or domain
• •Original payment reference
• •Refund destination (if different from payment source)

7. Service Failure Refunds

Uptime guarantee (service credits)

• •99.0–99.9%: 10% service credit
• •98.0–99.0%: 20% service credit
• •97.0–98.0%: 30% service credit
• •Below 97%: 50% service credit

Data loss (our failure)

• •Full refund of the current month
• •3 months free hosting
• •Apology and explanation

Support failures

• •Service credits for each missed SLA
• •Applied to next billing cycle

8. Exceptions

Force majeure (no refunds)

• •Natural disasters
• •Government actions
• •Third-party failures
• •Internet infrastructure issues

Account suspensions (no refunds)

• •Terms of Service violations
• •Acceptable Use Policy violations
• •Illegal activities
• •Non-payment

Beta services (no refunds)

• •Beta or preview features
• •Free trial services
• •Promotional credits

9. Refunds vs Credits

Refund

• •Money back to your payment method
• •Available within 30 days
• •Processing time: 5–7 business days

Service credit

• •Credit to your HostCloud account
• •Available anytime, applied to future invoices
• •No expiration (12 months)

Choose a refund if you are leaving HostCloud; choose credit if you are staying but want to switch plans.

10. Frequently Asked Questions

How long does refund processing take?

5–7 business days for credit cards, 2–3 business days for UPI and wallets.

Do I lose my domain if I get a refund?

No. You keep your domain. You can transfer it to another registrar or keep it with HostCloud.

Can I get a refund after 30 days?

Generally no but we make exceptions for service failures or special circumstances.

What about setup fees?

We don't charge setup fees. Never have.

Do I need a reason for my refund?

No. But we appreciate feedback so we can improve.

Can I get a refund on domain registration?

No. Domain registration fees are paid to registrars and are non-refundable once registered.

11. Contact

For refund requests or questions (subject: "Refund Request"):

• •Email: [email protected]
• •Phone: +91 9890883960
• •Live chat: available on our website