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Have questions about our hosting services? Need help choosing the right plan? Our team is here to help 24/7.
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Office
HostCloud Internet Services Pvt Ltd
Pune, Maharashtra 411045, India
Critical issue response, 24/7 site down or emergencies.
Support ticket response during business hours.
Live chat and monitoring, every day of the year.
Got Questions? We Have Answers.
How quickly can you respond to technical issues?
For critical issues (site down), we respond within 30 minutes, 24/7. For non-urgent technical issues, we respond within 4 hours during business hours.
Do you offer phone support?
Yes, phone support is available at +91 9890883960 during business hours (Mon–Sat, 9AM–6PM IST). For 24/7 support, use live chat or submit a ticket.
Can I get help with migration before signing up?
Yes. We offer free migration consultations even before you become a customer. Contact [email protected] with your current hosting details and we will provide a migration plan.
How do I report abuse or security issues?
For abuse reports (spam, malware, phishing), email [email protected]. For security vulnerabilities, email [email protected]. Both are monitored 24/7.
Do you offer partner or reseller support?
Yes. For partnership inquiries, email [email protected]. Our reseller program includes dedicated support channels and migration assistance.