Your Privacy Matters to Us
Last updated: January 2026
At HostCloud.in, we take your privacy seriously. This policy explains how we collect, use, and protect your information.
1. Information We Collect
Account Information
- •Name, email address, phone number
- •Billing address (for invoices)
- •Payment method details (processed securely)
- •Username and password (encrypted)
Service Information
- •Domain names hosted
- •Website content and data
- •Email accounts and messages
- •Database contents
- •Traffic statistics and logs
Technical Information
- •IP address
- •Browser type and version
- •Operating system
- •Referring website
- •Time and date of access
- •Pages visited
Communication Information
- •Support tickets and correspondence
- •Email communications
- •Chat transcripts
- •Phone call recordings (with consent)
2. How We Use Your Information
- 1.Provide Services set up and manage your hosting account, domains, and services
- 2.Process Payments handle billing, invoicing, and payment processing
- 3.Support resolve technical issues and answer support inquiries
- 4.Security protect against fraud, abuse, and security threats
- 5.Improve Services analyze usage patterns to improve performance
- 6.Communicate send service updates, billing notices, and promotional content
- 7.Legal Compliance comply with legal obligations and regulatory requirements
We will never:
- •Sell your personal data to third parties
- •Share your data with advertisers
- •Use your website content for any purpose other than hosting
- •Access your data without your permission (except for security or legal reasons)
3. Data Sharing & Disclosure
Service Providers
- •Payment processors (Razorpay, Stripe)
- •Data center operators
- •Network infrastructure providers
- •Security and monitoring services
- •Email delivery providers
Legal Requirements
- •Law enforcement agencies (with valid legal process)
- •Regulatory authorities
- •Court orders or subpoenas
Business Transfers
- •In case of merger, acquisition, or sale of assets
- •With your consent
- •To protect our rights and prevent fraud
Domain Registration
- •Domain registrars (as required for WHOIS data)
- •ICANN (for domain compliance)
All third parties are contractually obligated to protect your data and use it only for the specified purpose.
4. Data Security
- •Encryption: all data transmitted over HTTPS using TLS 1.3
- •Storage: databases encrypted at rest
- •Access: role-based access controls and authentication
- •Monitoring: 24/7 security monitoring and intrusion detection
- •Backups: encrypted daily backups with secure retention
- •Compliance: ISO 27001 certified, GDPR compliant infrastructure
We do not:
- •Store credit card details (processed by secure payment providers)
- •Store passwords in plain text (encrypted with bcrypt)
- •Access your content without permission (except for abuse investigations)
5. Your Rights
Under GDPR and Indian data protection laws, you have the right to:
- 1.Access request a copy of your personal data
- 2.Correction request correction of inaccurate data
- 3.Deletion request deletion of your personal data
- 4.Portability request transfer of your data
- 5.Objection object to processing of your data
- 6.Restrict request restriction of processing
- 7.Complaint lodge a complaint with a supervisory authority
To exercise these rights, email [email protected] with the subject "Privacy Request". We respond to all privacy requests within 30 days.
7. Data Retention
Account information
- •Active accounts: retained indefinitely
- •Closed accounts: retained for 7 years (legal requirement)
- •Deleted on request (except where legally required to retain)
Service data
- •Website content: retained until account closure or deletion
- •Email data: retained until account closure or deletion
- •Backups: retained for 7–30 days depending on plan
- •Logs: retained for 90 days
Support communications
- •Support tickets: retained for 3 years
- •Chat transcripts: retained for 1 year
- •Phone recordings: retained for 6 months
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.
Parents/guardians: if you believe your child has provided us with personal information, contact us at [email protected].
9. International Data Transfers
Your data may be transferred to and processed in countries other than India. We ensure adequate data protection measures are in place, that GDPR adequacy decisions apply, that standard contractual clauses protect your data, and that data is encrypted during transfer and storage.
Countries where data may be processed
- •India (primary location)
- •Singapore (backup and redundancy)
- •United States (some third-party services)
- •European Union (CDN and caching)
10. Policy Updates
We may update this privacy policy from time to time. We will notify you of significant changes via email, post the updated policy on our website, update the "Last Updated" date, and allow 30 days for objection to significant changes.
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
For questions, concerns, or requests regarding your privacy:
- •Email: [email protected]
- •Phone: +91 9890883960
- •Address: HostCloud Internet Services Pvt Ltd, Pune, Maharashtra 411045, India
- •Data Protection Officer (DPO): [email protected]